Return Policy

We hope you love your order – but just in case something isn’t quite right, we’ve made it easy to make a return.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

Only items purchased directly from  kaewi.com will be accepted.Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Customers will only be charged once, at most, for shipping costs (this includes returns); No restocking fees to be charged to consumers for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain period of days.

Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .

Late or missing refunds (if applicable)

If you still haven't received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us at email: [email protected].

Please contact our customer service at email:[email protected]